Call 516.250.7238
Login Now | Sign Up Now!

 

 

 

Start a Support Ticket

If you are already a registered customer, please LOGIN before starting a new support ticket. Otherwise, please sign up in order to start a support ticket.

Login Now

Username:

Password:

Forgot your password?

Username:

Forgot your user name?

Email:

Need to have your account activation/confirmation email resent?

Email:

 

MasterCard accepted Visa accepted Discover accepted

NORMAL ACCESS

Available: 6:00am-3:59pm
Mon, Tue, Wed, Thu, Fri

Custom Support
Custom support tailored to the project. On-site, voice, online, etc. Quoted per project.

Web/email Support
3 tokens flat rate, unlimited time
Web-page support. Post and read messages to and from support staff. Flat rate.

Online Chat Based Support
2 tokens minimum for 60 minutes
1 token(s) per 15 minutes additional
Real-time, online, text chat-based support.

Phone Based Support
4 tokens minimum for 60 minutes
1 token(s) per 15 minutes additional
Real-time voice support.

OVERTIME SUPPORT ACCESS

Available: 4:00pm-8:59pm
Mon, Tue, Wed, Thu, Fri

Online Chat Based Support
4 tokens minimum for 60 minutes
1 token(s) per 15 minutes additional
Real-time, online, text chat-based support.

Phone Based Support
6 tokens minimum for 60 minutes
1 token(s) per 15 minutes additional
Real-time voice support.

WEEKENDS SUPPORT ACCESS

Available: 6:00am-11:59am
Sat, Sun

Online Chat Based Support
4 tokens minimum for 60 minutes
1 token(s) per 15 minutes additional
Real-time, online, text chat-based support.

Phone Based Support
6 tokens minimum for 60 minutes
1 token(s) per 15 minutes additional
Real-time voice support.

EXTENDED HOURS SUPPORT

Available: 12:00am-11:59pm
Mon, Tue, Wed, Thu, Fri, Sat, Sun

Any hours outside normal, overtime or weekend hours.

Phone Based Support
8 tokens minimum for 60 minutes
2 token(s) per 15 minutes additional
Real-time voice support.

CUSTOM HOURS

Available: 12:00am-11:59pm
Mon, Tue, Wed, Thu, Fri, Sat, Sun

Custom Support
Custom support tailored to the project. On-site, voice, online, etc. Quoted per project.

 

NEC Product Disclaimer

The information of this site is neither endorsed or supported by NEC Infrontia, Inc., NEC Unified Solutions, Inc. or any other affilitate of NEC Corporation of America. Use of the materials and services provided on this site are done so at the user's own risk.